Terms & Conditions
Introduction
Aura Charters Ltd (“Aura Charters,” “we,” “us” or “our”) is registered in London (Company No. 12386909) with its registered office at International House, 142 Cromwell Road, London, SW7 4EF. This Terms of Service document explains how we collect, use, store, disclose and protect personal information you provide when using our website and mobile application (together, the “Platforms”).
By using Aura Charters’s Platforms or interacting with us (by email, telephone, social media, or otherwise), you agree to these terms.
Information We Collect
We collect information in order to deliver services, process requests, tailor your experience, and comply with legal requirements. Types of information collected include:
Information You Provide
- Personal details such as name, address, contact information, date of birth, and payment details.
- Travel-related and passenger information.
- Communications you send us via email, text, or other messages.
- Responses to surveys, preferences, and testimonials.
Automatic Information
- Device and browsing data (IP address, browser type, system information).
- Usage patterns and interaction data are gathered through cookies and automatic technologies.
- Location information is used when permitted by your device settings.
Third-Party Information
- Data obtained from public records and service providers to improve services.
Why We Collect Your Information
We use the information we collect for several purposes, including to:
- Provide and manage the services you request.
- Operate and enhance our Platforms.
- Communicate with you about your account, bookings, and service updates.
- Personalize your experience and preferences.
- Send marketing communications (where permitted).
- Prevent fraud and protect the Platforms’ security.
Cookies and Tracking Technologies
Our Platforms use cookies and similar technologies to:
- Recognize returning visitors.
- Remember preferences.
- Track user behavior to help improve performance.
- Deliver relevant advertising, including third-party cookies for analytics and advertising purposes.
You may set preferences or disable cookies through your browser or the Platform’s cookie settings, although this may limit your ability to use some features.
Data Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Third parties who perform services for us (e.g., payment processors, analytics, support providers).
- Individuals you designate (e.g., referral contacts).
- Law enforcement or regulators, when legally required.
- Parties in connection with a sale or transfer of business assets.
International Data Transfers
Your information may be transferred, stored, or processed in countries outside your home jurisdiction, including locations where Aura Charters or its partners operate. We ensure the continued protection of your data in accordance with this policy.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Typically, this period does not exceed 26 months after your last communication with us, unless a longer retention period is required.
Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal information.
- Request limitation or transfer of your data.
- Withdraw consent for data processing at any time (where applicable).
- Unsubscribe from marketing communications.
To do this, contact us at legal@auraCharters.com.
Security
We implement reasonable technical and organizational safeguards to protect your information. However, no system is completely secure; you are responsible for maintaining the confidentiality of your account credentials.
Updates to These Terms
We may update this policy from time to time. Any changes will be posted on our Platforms with the updated effective date.
Contact Information
If you have questions about these Terms of Service or your personal information, contact:
Email: legal@auraCharters.com
Last updated: January 2026