Privacy Policy

Introduction

Aura Charters Ltd. (“Aura Charters”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile application, and other services (collectively, “Platforms”). It also describes your rights regarding your personal data under applicable privacy laws like the GDPR and the California Consumer Privacy Act (CCPA).

By using our Platforms or engaging with our services, you agree to the terms of this Privacy Policy. If you do not agree, please stop using our services.

Information We Collect

We collect personal data in several ways, including when you:

  • Register for an account or request services.
  • Contact us by phone, email, or via social media.
  • Use our Platforms, where we collect data automatically.

Categories of information we collect include:

  • Identifying Information: Name, address, email, phone number, date of birth.
  • Financial Information: Payment and billing details.
  • Travel Details: Preferences and itinerary information.
  • Communications Data: Emails, text messages, phone records.
  • Device & Usage Data: IP address, browser type, device information, location data collected through cookies and similar technologies.
  • Sensitive Data (when necessary): Geolocation, health-related data for specialized travel needs.
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How We Use Your Information

We use your personal data to:

    • Deliver and manage services you request.
    • Communicate with you about your account, bookings, and updates.
    • Improve our Platforms and tailor your experience.
    • Conduct analytics and research to improve offerings.
    • Prevent fraud and comply with legal obligations. 

Legal Reasons for Processing

We process personal data based on: 

  • Your consent (where required).
  • Contractual necessity to provide services.
  • Compliance with legal obligations.
  • Legitimate interests that do not outweigh your rights.

Cookies & Tracking Technologies

We use cookies and similar tools to: 

  • Remember preferences and settings.
  • Analyze how you use our Platforms.
  • Deliver relevant advertising. 

You can manage or disable cookies through your browser settings, though doing so may affect functionality.

Sharing Your Information

We may share your data with: 

  • Third parties who help deliver services (e.g., payment processors, analytics vendors, customer support tools).
  • Legal authorities, when required by law.
  • Entities involved in business transfers (e.g., mergers). 

We do not sell or rent your personal information.

International Transfers

Your information may be transferred outside your home country, including outside the EEA. We use legally recognized safeguards such as adequacy decisions, standard contractual clauses, or binding corporate rules to protect your data.

Your Rights

You have rights over your personal data, including:

  • Accessing and correcting your information.
  • Requesting deletion or restriction of processing.
  • Withdrawing consent.
  • Data portability.
  • Opting out of marketing.

 

California Users: Additional rights under CCPA include the right to know, delete, and opt-out of the sale of personal data (though we don’t sell your data), and protection from discrimination for exercising these rights. 

EU Users: Under GDPR, you can also object to processing and lodge complaints with a supervisory authority.

Data Retention

We retain your data only as long as necessary to fulfill the purposes we collected it for (typically up to 26 months), or as required by law. Retention may be extended for legal and administrative purposes.

Security

We implement appropriate measures to protect your data, though no system is completely secure. You are responsible for keeping your account details confidential.

Automated Decision-Making

We may use automated processes, including profiling, to personalize services or detect fraud. You have the right to request a human review of automated decisions that significantly affect you.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post changes on our Platforms and notify you where appropriate.

Contact Information

For privacy questions or to exercise your rights, contact:

Email: legal@auraCharters.com